Thursday, November 17, 2011

Imaginative customer service.

First, let me just say: I love gmail. I pushed send on an email to a tshirt guy just a moment ago and a window popped up saying, "you have typed 'I have attached' in your message but there are no attached files. Would you like to attach one now?" Holy smarty pants. Yes, gmail. I would. And thank you for remembering. What will they think of next?

Related, the email I was sending was a bid request because I am trying to get new shirts for the chop. If you see Head Cheese wandering through feel free to drop a hint that you would totally wear a swanky new Colter shirt. My bug in his ear doesn't quite cut it.

Anyway. I have a vivid imagination. When it was still socially acceptable I played entirely in made up lands. My younger brother was the only one I ever let come along. We had a blast. It is my nature to create worlds in my head, the only difference is that now I don't live in them, I just tell stories about them. Worlds with rather ordinary plot lines, some based on actual facts, some entirely fictional, all believable enough. It is how I pass my days. It really helps on days I forget my iPod when I go see Jim. Who needs music when there is a sweaty drama playing out before your very eyes?! The coffee chop is another place that is rife with material...

So, there is this couple, Daisy and her husband, Laz. They are an elderly couple, probably close to 80. Daisy always holds onto the tips of her fingers and speaks softly. Laz always has on plaid and a belt buckle. Daisy and Laz come into Colter several times a week, she orders, he pays. A regular latte for him and a decaf latte for her. A milk chocolate bar between them, they sit quietly and enjoy their afternoon ritual. I think they've been married so long that sitting in silence is comfortable and happy. Awhile ago they started coming in less and less. Sometimes Daisy came in and picked up drinks to go. It was evident on the occasions that they came in together that Laz's appearance had been withering. He was much skinnier, purply age spots splattered his skin and a yellowish tinge hung below his eyes. He never came up to the counter and their stays at the coffee shop became briefer and briefer. Eventually they didn't come in at all.

You see, Laz had been battling cancer. He lost his battle and left Daisy a widow. I shared the sad news with everyone behind the counter and we all hung heavy heads and slumped shoulders at the thought of it. After a few months Daisy began coming in every few weeks or so. Getting her decaf latte, sometimes a hot chocolate, sipping it by the window. Once I saw her at the grocery store. I became so overwhelmed by the sadness of it all that I choked up. She had spent decades cooking for her family. Now? Dinner for one. As I drove away from Rosauers that day I made several phone calls. Daisy was a good reminder for me to give a shout out to the top of my list. The whole mess hit me pretty hard.

Then, one day, Laz rose from the dead! He strolled into Colter still looking skinny but certainly looking alive! Alive enough to drink a latte and share a chocolate bar with his bride. He, in fact, hadn't died! Perhaps he hadn't been feeling well. Perhaps the slouchy economy had hindered his desire to spend a Hamilton unnecessarily. Whatever the reason, I had completely made up this man's death. Kinda like Tupac (yeah, I'm still waiting). He's alive and well, I saw him last week. I guess Daisy wasn't shopping for one. They just must eat less than me.

I learned my lesson. I quit sharing my stories aloud.

But then these two Russians walked into my life. They're two brothers amid a pile of other Russian siblings and they are the only family members in the States. These two, Donny and Josh (they obviously picked out their unassuming American names on the boat ride over), come in a coupla times a week. Josh, the bigger one always ordered. He never said much but communicated the necessary information and smiled and headed to the back room where he and Donny sat on their computer and skyped with their family in the motherland. Once Josh came in wearing a US Army fatigue jacket. Either this boy is really delving head first into his newly minted patriotism and joined our military or he is shopping strictly at thrift stores so he can send money back to the pile of siblings. Either way, what a guy, eh?!

Josh speaks some English, Donny doesn't speak any. He still engages enthusiastically with body language, and smiles and laughs wherever it seems appropriate to him. I took to these boys, we bonded. They even learned my name! Such lovely brothers, doing whatever they had to do to help the family. As we became friendlier I grew continually more impressed with their vocabulary. Turns out that Donny did speak a little English! Quite a bit actually. I learned more about them with each visit. Both Donny and Josh are expecting babies of their own although their baby mamas come with some drama. One baby mama has multiple babies and therefore other baby daddy drama. They both are pretty into hip hop.

I also learned that they are from Cleveland originally. Cleveland, Ohio. Ohio... Russia... Same difference?

Maybe I should focus more on cleaning than spinning story threads.

One last quickie:

I knew this wasn't true the entire time I was scheming it up but I still went with it for a good laugh. This will be most enjoyable if you know our Queen Bee, Brenda.

Brenda has obligations outside of Colter so she cannot work more than 20 hours a week unless there are extenuating circumstances. Recently we had a changing of the guard and new management was put into place and new hires are speckled behind the counter. While facilitating a smooth transition Brenda had to work more than her normal schedule.

This woman also happens to be incredibly anal organized. She has a step by step photo documented procedure for tying the garbage bags in case anyone has any questions. We also learned how to squish cardboard soy containers for most efficient use of space in the garbage courtesy of the Queen Bee. It should come as no surprise that she manages her finances impeccably. Every cent is documented in her Quickbooks and at the beginning of the month she inputs her projected income and debits her expenses so even though a bill isn't due for a week and a half, it appears as though that money has already been taken out of her account.

Picture this. Brenda, at the end of the month after having to work almost double what she normally accounts for, has almost double the cash she's accustomed to! What does she do? She throws caution to the wind and gets a ghetto blaster, a grill (the kind rappers put in their mouths, not the kind suburbia puts on their decks), and some Kanye shades and cruises Kali in her 1981 Oldsmobile Cutlass Sierra with Boots (the cat) chillin in the red velvet passenger seat. Definitely makes it rain on the people waiting at the crosswalk. In slo mo, flashin the grill. Yeahhhhh Boieeee.

Now you know what I do at work all day, what keeps y'all distracted at work?

Thursday, November 10, 2011

I just love this.

There is an epidemic of the Hipster Barista out there. Beware. They thrive in standoffish and snobby settings such as coffee shops in upper middle class Seattle neighborhoods. If you have been infected by the anti charm of the Hipster Barista don't worry. The symptoms are not life threatening and will subside as long as you leave the presence of the infectious creature. Definitely do not tip and try not to strangle the HB with their ultra hip scarf. Lastly, certainly don't let them get to you. They're assholes.

Thursday, November 3, 2011

So there I was...

The following is a story loosely based on actual events.  Names have been changed in order to protect the innocent (even if said innocent are a bit brutish [truth be told I don't know the brutish one's name in the first place]).


So there I was, milk pitchers on the left of me, thirsty cups on the right.  John, down on my end of the counter, waited for his cappuccino and we chatted idly.  As a multitasking barista at your service I kept one ear on the transaction occurring at the register to catch any drink nuances.  I didn't catch much but I did get bla bla dietary restrictions bla green tea.  She paid her dollars and carried on toward the end of the counter.  Within earshot she overheard my conversation with John which was focused on hemp milk at this point.

Let me take a moment to tell you how I feel about hemp since I'm sure you're dying to know.  Hemp is a really cool plant.  I have some hemp lip balm, hemp yarn to make a loufa, and a few items of hemp clothing.  I even like to sprinkle hemp seeds on my salads for a dose of healthy fats and protein.  It is a super diverse and sustainable resource.  Hooray for hippies.  I don't love hemp milk.  In fact, I don't really like it at all.  I certainly appreciate that we offer it but I would never choose it.  I have a very scant amount of dairy in my life and typically opt for the beautiful simplicity of a black Americano.  Hemp milk doesn't steam well, it's not creamy, it has a grainy texture and it coagulates if poured into hot coffee.  I don't really want coagulated anything in my mouth, naw'msayin?  I think hemp milk takes a dedicated person.  A person who yearns for some semblance of a latte but will swell up and go into anaphylaxis  if they drink milk, this is the someone who should choose hemp.  More power to the hemp drinkers, though, they are getting way more nutrition in their hemp latte than I am in my black Americano.

I digress.  So, John and I are chatting about hemp milk and Maleficent (let's call her Molly for short) displays an excited gesture and interrupts, "You have hemp milk?!"
"Heck yeah!" I respond, sharing her excitement.  While I don't love hemp milk the way she obviously does, I do have some characteristics of a St. Bernard puppy and like to wag my tail when someone shows interest in something I've said or done.
"Oh my goodness, if I would have known that I would have ordered it!  I love hemp milk!"
I had just finished up John's order and Molly's green tea was next.  I passed John's cap down to him and told Molly that I could switch her order, no problem as I hadn't started her drink yet.  Rather than a simple, "great, thanks" she proceeded to narrow her eyes as a storm furrowed on her brow.
"The thing is," she started, in a low, solemn voice, "milk is disgusting."
John, the jolly jokester that he is, had just finished sprinkling raw sugar atop the mound of creamy foam on his cap to create a melty, sugary mass a la creme brulee.  Molly made the disgusting milk comment as he dipped a finger into the sweet goodness and as he slurped the foam off his finger with a cocked head and a wide grin he asked, "how can you say this is disgusting?!"
Unfazed by the bliss that Dairy had bestowed unto John, Molly continued, "It is!  It's disgusting.  Soy is bad too.  You," she accused, "are drinking pus.  Dead, rotting pus."
At this point I intervened to say that perhaps we should have this conversation elsewhere.  Say, anywhere else where dairy isn't the primarily traded good.  That dead, rotting pus is lining my pockets and buying booties for Bubbles, lady!  I didn't say the last part.  I understand there are a lot of politics in the dairy world.  The outbreak of extremely well endowed 13-year-olds of the early 2000s caused an uproar and we saw the decline of rBST, now we are seeing an influx of all sorts of alternatives, less tinkered with and easier on our digestives.  I get it.  In fact, I subscribe to it.  Almond milk?  Can I get a hell yes?  Still.  I'm not one to call milk dead, rotting pus in a coffee shop.  To a dude not only drinking but thoroughly enjoying a dairy to the gills beverage.

She continued on her rant in an effort to share the truth of the evils of milk long after I had passed her hemp decaf unsweetened pumpkin latte along to her.  It was hard to disguise my confusion and downright what-the-eff-ness as she turned red in the face while vehemently recounting a terrible tale of her son being fed crackers and juice at a local preschool.  For shame.

I think homegirl would have popped a hemorrhoid if I'd opened the fridge and she'd seen shelves upon shelves of whole, 2%, and skim gallons of milk, heavy whipping cream and that evil bastard, eggnog.

I get it, we have to stand for something.  We all live our own lives, absolutely, and we are all entitled to feed ourselves and share with our families that which we believe to be most healthy.

Maybe just take it down a notch.